Calls that drop indoors, networks that struggle at busy times, or coverage threatened by a site loss: similar frustrations can need different responses. Ontix brings assessment, technology and delivery experience together to help establish the right approach for your location and the people it serves.

Understanding where service falls short is the first step towards improving it. These three questions help frame the requirement; assessment establishes the cause and the options worth considering.

• 01

  Coverage

  Does the mobile signal reach the areas people need to use? Building materials, layout and the surrounding network can all affect availability.

• 02

  Capacity

  Can the mobile network support demand when people use it? A visible signal does not necessarily mean enough capacity at busy times.

• 03

  Guest internet access

  Do visitors need an internet connection through Wi-Fi? This is a separate service requirement that can complement mobile connectivity.

Outdoor and indoor systems address different coverage and capacity needs. Public Wi-Fi provides a separate internet access service, while our platform and delivery capabilities support the agreed deployment. We assess which elements are relevant and how they need to work together.

Public Wi-Fi

Internet access for visitors in streets, venues and public spaces.

About public Wi-Fi

A neutral host approach allows participating mobile networks to use shared infrastructure. Where technically and commercially appropriate, this can reduce duplication of equipment and supporting works. The design establishes what is shared, how operators connect and who is responsible for each part.

What it means:

• For operators: a route to additional coverage or capacity using shared infrastructure, subject to technical and commercial agreement.
• For councils and property owners: an opportunity to coordinate infrastructure within the available space and reduce separate installations where feasible.
• For the people using it: improved mobile service on the networks participating at that location.

Operator participation and service availability are specific to each deployment. We establish these requirements with the relevant parties as part of assessment and design.

Start with the situation you recognise. These are options to explore, not a final specification; we assess the location, users and delivery requirements before recommending an approach.

• Capacity for your network→
• Mobile service for your place→
• Coverage for your building→
• Coverage across your site→
• Mobile signal for your business→

The scope and sequence depend on the solution. Delivery times are shaped by site conditions, operator requirements and the dependencies identified during assessment.

Trafalgar Square shows how a capacity requirement shaped the infrastructure response. Ontix used access to street furniture through Westminster City Council to deploy small cells for Vodafone, with five sites later upgraded to add 5G.

You don’t need a technical specification to start. It helps to know:

Where

The existing or planned buildings, rooms and outdoor areas the service needs to support.

Who

The people and operations relying on it, including the mobile networks they need.

When

When demand peaks, when problems occur and any target dates for service.

What could affect delivery

Access arrangements, lease conditions, planned works and other known constraints.

We’ll help establish what needs assessing and which approaches are worth exploring.

Or call +44 (0)330 1229000

A busy network, an underserved town centre, a building where calls drop: connectivity pressures take different forms. We understand what is at stake for your organisation and the people who depend on it. Explore how we help your sector turn those pressures into a clear plan for improved connectivity.

The pressures you face

• Demand concentrates in busy locations where new macro sites can be difficult to secure and deliver.
• An established site is lost or at risk following a Notice to Quit (NTQ), putting continuity of service under pressure.
• Customers move indoors, but the mobile experience does not always follow them.

How we help

We work alongside your network, acquisition and delivery teams to establish the coverage or capacity required and the constraints that shape delivery. Outdoor small cells, Temporary Small Cells and indoor systems provide different ways to address that requirement. We bring site access, power, transmission and deployment together around your specifications and acceptance process, with ongoing infrastructure management after go-live.

Solutions to consider

The pressures you face

• Busy town centres and visitor areas where mobile service struggles when people need it most.
• Regeneration and new developments that need connectivity considered alongside other infrastructure.
• Public buildings with poor indoor signal, and pressure to improve street coverage without adding unnecessary clutter.

How we help

We work with your highways, estates and building teams to assess where public assets can support improved connectivity. Small cells on suitable street furniture, indoor mobile systems and public Wi-Fi serve different needs. Our experience with operator requirements, access and delivery helps you plan an approach around residents, local businesses and visitors. Where the design and operator agreements allow, shared mobile infrastructure can support more than one network.

Solutions to consider

The pressures you face

• Coverage varies between buildings or floors, interrupting calls and everyday work.
• Events, match days and shift changes concentrate demand beyond what the existing service can support.
• Staff, tenants and visitors use different mobile networks, alongside a separate need for guest internet access.

How we help

We start with how your site operates: who uses it, where coverage falls short and when demand changes. Our team assesses the layout, capacity and mobile networks required, then develops an approach using indoor systems, outdoor small cells or a combination. Operator participation shapes the mobile service; public Wi-Fi can provide a separate guest service. We plan delivery and ongoing management around your operational requirements.

Solutions to consider

The pressures you face

• Missed calls and interrupted payments where terminals rely on mobile data.
• Staff who need their phones for customer enquiries and everyday work.
• Limited time to investigate the cause or manage a complex installation.

How we help

We help establish why mobile service falls short inside your premises and what would improve it. Intra can bring indoor coverage to suitable shops, offices and venues for participating mobile networks, with ongoing management from Ontix. We assess the networks, layout and demand before recommending an approach, and explain when another option, such as Wi-Fi calling, may be sufficient.

Solutions to consider

Connectivity projects can stall when access, approvals and operator requirements are considered too late. Our team brings experience of working across these dependencies, helping you establish who needs to be involved, what must be agreed and how delivery can move forward.

Experience:

From initial assessment to live service, our team understands the decisions and dependencies that shape delivery.

Relationships:

We work with operators, councils, property stakeholders and delivery partners to bring the relevant people into the conversation.

Clear coordination:

Early attention to permissions, access and responsibilities helps identify obstacles before they delay deployment.

Your organisation may span several sectors, or your project may still be taking shape. Whether you are improving an existing service or planning a new development, start with the location, the people it serves and the connectivity it needs.

Improved connectivity depends on collaboration. We work with organisations that provide sites, network connections, technology and customer relationships, bringing complementary capabilities together around the project.

Tell us where service falls short, what you are planning and who depends on the connection. We’ll help you understand the considerations, the relevant solutions and the next steps.

Or call +44 (0)330 1229000

Ontix designs, delivers and manages the connectivity infrastructure that makes it possible, outdoors and indoors, for operators, public bodies and businesses.

A signal on a phone doesn’t show whether the network can cope with everyone using it, or whether it reaches inside a building. That’s where Ontix starts: what does this place need from the mobile network, and when?

From there, we plan the right mix of infrastructure: small cells on street furniture, indoor mobile coverage, distributed antenna systems (DAS) and public Wi-Fi. Where the design and operator agreements allow, shared neutral host infrastructure lets one installation support more than one mobile network.

Every sector faces different connectivity pressures, with consequences for the people who depend on it. We bring experience across networks, buildings and public spaces to understand what you need to achieve, then plan and deliver the infrastructure to support it.

Explore your sector to see how we can help you connect your customers, colleagues and communities.

A good mobile signal depends on more than a mast. Small cells, indoor equipment and Wi-Fi each play a part, and each needs the right place to sit, power and a link back to the network.

1. Small cells on street furnitureSmall cell units on existing lamp posts add targeted outdoor coverage or capacity close to where demand is concentrated.
2. Connectivity inside buildingsIndoor mobile options bring reliable signal into offices, venues and public buildings.
3. Public Wi-FiA Wi-Fi service designed around the needs of a place and the people who use it.
4. People connectedCustomers, teams and visitors stay connected in the places that matter.

Whether you need to serve a busy public space, improve coverage inside a building or keep an area connected, we bring the technology and delivery experience together. Explore the solutions that can support what you need to achieve.

See how we turn connectivity requirements into working infrastructure, with real projects, measured results and the delivery experience behind them.

Mobile network operatorsSmall cells

Small cells on lamp posts around Trafalgar Square added mobile capacity for Vodafone customers in one of London’s busiest public spaces.

• 7
  4G small cells deployed and connectedDecember 2022
• 4
  weeks to make each phase operationalDecember 2022 & December 2025
• 5
  sites upgraded to add 5G on a C-RAN architectureDecember 2025

Expert Q&As, insight, guides and white papers from the Ontix team, on the questions our customers are working through.

Project updates, announcements and coverage from across the business.

Behind every deployment are people who know the assets, the operators and the approvals involved. Meet the team, check our credentials or find out how we work with property owners, resellers and delivery partners.

Tell us about your location, the people or operations it needs to support and the challenge you want to address. We can help establish what needs to be considered next.